Fleet & Operations Procurement Safety & Risk Cost Optimisation Digital Automation
Fleet & Operations • AU/NZ

Trans-Tasman fleet operating model transformation

The situation

A large infrastructure services organisation was running fragmented fleet operations across Australia and New Zealand — two separate teams, two separate systems, and no unified view of performance. Downtime was high, utilisation was low, and leadership had no reliable data to make decisions from.

What we found

  • No consistent operating model across the two regions — each had developed its own processes over time
  • Asset downtime tracked manually, with significant lag between event and visibility
  • Workforce structured around geography rather than function, creating duplication
  • No governance structure connecting regional operations to central leadership

What we did

  • Designed a unified operating model covering both regions under a single framework
  • Standardised workflows, handovers, and performance measurement across all sites
  • Restructured the workforce around function rather than location
  • Built integrated governance connecting regional performance to central reporting
Related service: Operating model clarity →
Procurement • Capital-intensive operations

Asset lifecycle & procurement transformation

The situation

A capital-intensive operation was managing its asset replacement and procurement cycle through a slow, approval-heavy process taking up to nine months from identification of need to delivery. Vendor bottlenecks and fragmented workflows were compounding the problem.

What we found

  • Procurement approvals required multiple sequential sign-offs with no parallel processing
  • Quoting depended entirely on vendor responsiveness — with no SLA or accountability structure
  • Asset lifecycle data was not feeding into procurement planning — replacements were reactive, not planned
  • No performance baseline existed to measure improvement against

What we did

  • Redesigned the procurement workflow to enable parallel processing and faster approval routing
  • Established vendor SLAs with same-day quoting requirements for standard asset categories
  • Integrated asset lifecycle data into procurement planning to enable forward scheduling
  • Built a performance reporting framework to track cycle time, vendor compliance, and cost
Related service: Procurement & vendor optimisation →
Safety & Risk • Mixed fleet operations

Fleet safety & risk reduction program

The situation

An organisation with a large mixed-fleet operation was experiencing an accident rate that was both costly and reputationally damaging. The safety program in place was reactive — focused on incident response rather than prevention. Insurance costs were rising.

What we found

  • No proactive safety monitoring — incidents were reviewed after the fact with no early warning system
  • Driver behaviour data was available through telematics but not being used operationally
  • Training was generic, not targeted to individuals or risk profiles
  • Compliance documentation was manual and inconsistent across sites

What we did

  • Activated telematics data for real-time driver behaviour monitoring and early intervention
  • Introduced targeted coaching programs based on individual risk profiles
  • Redesigned compliance systems to be automated, consistent, and auditable
  • Established a safety governance structure with clear accountability at site level
Related service: Operational performance & process improvement →
Cost Optimisation • Multi-vendor operations

Cost optimisation & vendor transformation

The situation

A services organisation with a complex, multi-vendor environment was facing rising costs and no clear picture of where the money was going. Vendor relationships had evolved over time without structure, and the organisation was paying for fragmentation.

What we found

  • Vendor base had grown organically — multiple suppliers doing overlapping work at inconsistent rates
  • No centralised cost visibility — spend tracked by team, not by function or category
  • Commercial terms had not been renegotiated in years despite significant volume growth
  • Insurance arrangements had not been reviewed to reflect the changed risk profile

What we did

  • Mapped the full vendor landscape and identified consolidation opportunities
  • Led structured renegotiation of key commercial agreements with updated volume data
  • Designed a cost visibility framework giving leadership a single view of operational spend
  • Reviewed and restructured insurance arrangements based on improved operational data
Related service: Procurement & vendor optimisation →
Digital Automation • Finance operations

Digital workflow automation

The situation

An operational team was processing a high volume of invoices and approvals through email, spreadsheets, and manual handovers. Errors were common, approvals were slow, and the team was spending a significant proportion of their time on work that added no value.

What we found

  • Invoice processing entirely manual — received by email, entered by hand, tracked in spreadsheets
  • Approval workflows had no visibility — approvers had no way to see status without chasing
  • Error rate was significant — data entry mistakes creating downstream issues in reporting and payment
  • No capacity to take on additional volume without additional headcount

What we did

  • Built an end-to-end automated invoice processing workflow in Power Platform
  • Designed approval routing logic that eliminated manual handovers and email chains
  • Integrated the workflow with the organisation’s finance system for straight-through processing
  • Built a reporting dashboard giving the team real-time visibility of queue status and processing metrics
Related service: Digital enablement & workflow automation →

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